Knowledge Base

Complaints & Contact

How to file a complaint and where APAD offices are located.

How to file a complaint with APAD

Complaints are filed through the MOT online complaint portal or the toll-free hotline.

Which APAD office to contact

Match your enquiry or licence application to the APAD office for the state where you operate.

APAD HQ and regional offices

APAD HQ is in Menara TIMA Kuala Lumpur, with regional offices in Penang, Terengganu, Johor Bahru, and branch offices in Kedah, Perak, Kelantan, Pahang, and Mela...